Aspera provides exceptional support and maintenance options to suit your business needs. Aspera’s highly-qualified and dedicated service team will be at your side to ensure that all your issues are resolved promptly and completely.

Support Options

support & Maintenance

IBM Aspera provides a variety of Support offerings depending on your support requirements.  The IBM Support Handbooks provide an overview of IBM Aspera’s commitments to delivering an exceptional support experience.


Dev Support Icon


The Aspera Developer Community provides comprehensive technology integration resources for Aspera developers, including guides, reference information and sample code. Browsing the guide is free, however there are costs to receive technical support. It is available through IBM Developer Works, at



For online support resources for Aspera products, including raising new support tickets, please go to our support portal here.


Download the latest version of Aspera software, product guides and release notes. Download credentials are provided with your purchase via the license email. Download here.

Platform Support

Transfer Servers
Web Applications
Transfer Clients
Management & Automation
Auxiliary Transfer Features




DigiDelivery has been discontinued. For information on our Person-to-Person digital delivery software Aspera Faspex, go here.


Open a case: 

Have questions about ICN, opening cases, etc.? Visit this link:

For a list of IBM Support Entry numbers, visit this link:

North America Support Center
Emeryville, CA 94608
Toll-free: +1 (800) IBM SERV
Toll: 1+ 919-864-3512

Europe Support Center
+33 810 631 213

"Your support team backed me up and made me look good to three departments at once."Jonathan E. Solomon, Senior Engineering Project Manager at WWE, Inc.

"Thank you for your help yesterday afternoon, it was very reassuring, and impressive, just how quickly you guys were able to navigate around and find the issue. Always great to see quality vendor support." Chris Neville, Engineering Support Services Manager at Foxtel

"I would like to say Remy has provided us with excellent support service. He was very knowledgeable and friendly during entire process which took two days including few remote sessions. He has managed to resolve many issues we were having very efficiently and in extremely professional manner. He was very prompt and fast responding to my messages and questions what made us feel as valued customer. Remy has provided extremely high level of customer service. You should be very proud having him in your team."Dominik Bieszczad Senior IT Engineer at Voice & Script International Limited