Support

Aspera provides exceptional support and maintenance options tailored to best suit your business needs. By selecting the premium package, Aspera’s highly-qualified and dedicated service team will be at your side to ensure that all your issues are resolved promptly and completely.

Support Options

Premium

Aspera’s Premium Support and Maintenance offers priority assistance to give you complete peace of mind when using Aspera for business-critical transfers. You’ll get priority access to our most experienced support technicians and extended support hours, with a guaranteed response time of 4 hours around the clock for critical issues. Premium support maximizes your investment in Aspera software with free major software upgrades and enrollment in our beta program.

Developer Support

The Aspera Developer Network provides comprehensive technology integration resources for Aspera developers, including guides, reference information and sample code. It is a part of the Software Developers Kit subscription, which is available at http://developer.asperasoft.com/

Online Support

For online support resources for Aspera products, including raising new support tickets, please go to our new support system here.

Note: If you have already been working with our support team, an account may have already been setup for you on our new system. Before making a new account, first try setting a password for the email that you use to interact with us.

Downloads

Download the latest version of Aspera software, product guides and release notes here.

Platform Support

Transfer Servers
Web Applications
Transfer Clients
Management & Automation
Synchronization

 

 Digidelivery  

DigiDelivery

DigiDelivery has been discontinued. For information on our Person-to-Person digital delivery software Aspera Faspex, go here.

Contact

Web: support.asperasoft.com
Email: support@asperasoft.com

North America Support Center
Emeryville, CA 94608
+1 (510) 849-2386 option 2

Europe Support Center
SOPHIA-ANTIPOLIS Cedex
France
+44 (0) 207 993 6653 option 2

Singapore Support Center
Singapore
+81 (0) 3-4578-9357 option 2

*Aspera US holidays in 2014 are January 1st, May 26th, July 4th, September 1st, November 27th & 28th, December 25th & 26th.

"Your support team backed me up and made me look good to three departments at once."Jonathan E. Solomon, Senior Engineering Project Manager at WWE, Inc.

"Thank you for your help yesterday afternoon, it was very reassuring, and impressive, just how quickly you guys were able to navigate around and find the issue. Always great to see quality vendor support." Chris Neville, Engineering Support Services Manager at Foxtel

"I would like to say Remy has provided us with excellent support service. He was very knowledgeable and friendly during entire process which took two days including few remote sessions. He has managed to resolve many issues we were having very efficiently and in extremely professional manner. He was very prompt and fast responding to my messages and questions what made us feel as valued customer. Remy has provided extremely high level of customer service. You should be very proud having him in your team."Dominik Bieszczad Senior IT Engineer at Voice & Script International Limited